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ROLE OF EMPLOYEE EMPOWERMENT ON SERVICE QUALITY IN SERVICE ORGANIZATIONS "SPECIAL REFERENCE TO MANAGEMENT INSTITUTE OF GWALIOR"
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Author(s):
KAPIL RAJ CHANDORIYA
Vol - 4, Issue- 3 ,
Page(s) : 244 - 252
(2013 )
DOI : https://doi.org/10.32804/IRJMST
Abstract
Now these days Employee empowerment is play vital role in the service industry. Need to enhance employee empowerment is critical but essential as it is a key to business success of any organization. In the present environment, employee empowerment has come under limelight due to stiff competition where organizations are trying to shape competitive advantage through the human factor. As employees become more comfortable with making decisions, they handle problems without management assistance and make a greater number of decisions. The purpose of this study is to observe the relationship between employee empowerment and service quality. This study scrutinizes the effects of different factors of organization which affects the employee empowerment.
Keywords– Employee empowerment, Service Quality, competitive, and success,
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