International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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EFFECTIVENESS OF SIX SIGMA TECHNIQUE FOR CUSTOMER: A STUDY OF INDIAN BANKING SYSTEM

    1 Author(s):  RAJESH SRIVASTAVA

Vol -  10, Issue- 12 ,         Page(s) : 91 - 97  (2019 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

In the recent years , it has become imperative for organization s t o continuously seek ways of competing on all the front s of cost , quality, flexibility and dependability in a bid to gaining competitive edge over their rivals without an y tradeoff s o n these factors . This has led to development of continuous improvement methodologies designed to enable the organization s attain these objectives such a s the six sigma which has the specific goal s o f improving the business value by removing the non-value added processes , reducing error s in processes , reducing cycle time of critical processes , improved customer value by providing faster deliver y t o customers , reducing hassle for customers , providing consistent and reliable service every time and building better customer relationships . It also enhance s improve d employee value by building employee relationships , creating opportunities for employee s t o acquire new skills and expertise and building employee pride and confidence (Antony , 2006) .

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