International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 152    Submit Your Rating     Cite This   Download        Certificate

AN EMPIRICAL STUDY OF INPATIENTS QUALITY & SERVICE OF JHANSI HOSPITALS (WITH SPECIAL REFERENCE TO MEDICAL COLLEGE, DISTRICT HOSPITAL & RAILWAY HOSPITAL JHANSI U.P)

    1 Author(s):  RAJENDRA KUMAR CHOUDHARY

Vol -  9, Issue- 3 ,         Page(s) : 456 - 461  (2018 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

Healthcare services and quality is an important part of the human life in present environment, because in present scenario people suffer from many types of diseases and they want excellent services for their treatment. In this study compare the multi government hospitals services & their quality with respect to inpatients of the hospital. The study show service & quality of hospital with the help of taken 90 inpatient respondent’s response via questionnaire, than use statistical tool SPSS. Statistical technique helps to know Frequency Percentage, T−Test and ANOVA. Hypothesis of the study show positive results of this study.

• Swan, J.E., Bowers, M.R., William, F, & Koehler (1994) “what attributes determine quality and satisfaction with health care services?” , Health care management review, p 48 to 50.
• Mahadevappa, B., and Rohini, R.,(2006), “Service quality in Bangalore Hospitals-An Empirical Study”, Journal of Services Research, 6 (1), April-September, pp.58-84.
• Suki N M, Lian J C (2011): "Do Patients' Perceptions Exceed Their Expectations in Private Health Care Set-tings”, International Journal of Health Care Quality Assurance, Vol. 24 Iss: 1, pp.42 – 57
• Goyal, R.C. (2005). Hospital administration and human resource management.
• C.R. Kothari, research methodology methods & techniques (2012).
• https://en.m.wikipedia.org/wiki/health_care.

*Contents are provided by Authors of articles. Please contact us if you having any query.






Bank Details