International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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INTERPERSONAL CONFLICT MANAGEMENT STYLES IN INFORMATION TECHNOLOGY (IT) INDUSTRY BASED ON SOCIAL AND ECONOMIC VARIABLES

    2 Author(s):  BALAJI B, DR. M. ARUL

Vol -  8, Issue- 2 ,         Page(s) : 300 - 309  (2017 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

The competitiveness among employees in Information Technology (IT) industry is always felt or heard as most, compared to other industries. This has the potential for increased interpersonal conflicts (IPC) at workplace among associates in IT industry. Although many of the associates find ways to manage such conflict, very little is known about how it is managed. This study analyzes the interpersonal conflicts handling styles of employees based on their economic and social variables such as personal income, IT Experience, Onsite Experience and Role in the organization, as these factors are expected to have bearing on the respondent’s exhibition of Interpersonal conflict handling style at work place. Rahim’s organizational conflict inventory (ROCI II) (Rahim, 1983) questionnaire was adopted for this study .A total of 512 samples have been collected from the top 5 Indian IT companies of the year 2015, based on revenue, profit and market capitalization as published by the National Association of Software and Services Companies (NASSCOM) were selected for this study. Descriptive research method is used to analyze the responses from participants.

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