International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 230    Submit Your Rating     Cite This   Download        Certificate

IMPACT OF EMPLOYEES’ EXPERIENCE ON CONFLICT MANAGEMENT STYLES IN A WORKPLACE IN AN ORGANIZATION

    1 Author(s):  DR. DIPESH UIKE

Vol -  9, Issue- 1 ,         Page(s) : 31 - 44  (2018 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

The study focuses on the impact of employees’ experience on the conflict management styles in a workplace in WCL organization. A total of 60 employees were selected for the study using simple random sampling technique and were asked to indicate their response in terms of five conflict management styles: compromising, avoiding, accommodating, competing and collaborating. Data collected through the use of structured questionnaire. Descriptive and inferential statistics were applied to analyze data collected from employees. For testing the homogeneity of the variances Levene’s statistics is used. One way ANOVA is used to determine whether there are any statistically significant differences between experience and conflict management styles. The results suggest that there was a significant difference between employees’ experience and collaborating styles. Additionally, employees’ level of experience in an organization produces significant effect on collaborating style of conflict management. Experienced employees exercise more collaborating styles to mangle conflicts than the less experienced employees in an organization.

  1. Amos Drory, Ilana Ritov, (1997) “Effects of experience and opponent's power on conflict management styles”, International Journal of Conflict Management, 8(2), 148 – 161
  2. Blake, R.R. and Mouton, J.S. (1964). The Managerial Grid. Houston, TX: Gulf Publishing.
  3. Çetin, M.O. and Hacifazlioglu, O. (2004). “Conflict Management Styles: A Comparative Study of University Academics and High School Teachers,” Journal of American Academy of Business, 5(2), 325-332.
  4. Coser, L.A. (1956). The Functions of Social Conflict. Glencoe, Illinois: The Free Press. Cited in Cavanagh, S.J.C. (1991). “The Conflict Management Style of Staff Nurses and Nurse Managers,” Journal of Advanced Nursing, 16: 1254-1260.
  5. Cornille, T.A., Pestle, R.E., and Vanwy, R.W. (1999). “Teachers’ Conflict Management Styles,” International Journal of Conflict Management, 10(1), 287-305.
  6. Dahrendorf, R. (1959). Class and Class Conflict in Industrial Society. Standford: Standford University Press. Cited in Cavanagh, S.J.C. (1991). “The Conflict Management Style of Staff Nurses and Nurse Managers,” Journal of Advanced Nursing, 16: 1254-1260.
  7. Drory, A. and Ritu, I. (1997). “Effects of Work Experience and Opponent’s Power on Conflict Management Styles,” International Journal of Conflict Management, 8(2), 148-161.
  8. Feldman, D. C. (1981). The multiple socialization of organization members. Academy of Management Review, (6), 309-318.
  9. Fagenson, E.A. (1990). “Perceived Masculine and Feminine Attributes Examined as a Function of Individual’s Sex and Level in the Organizational Power Hierarchy: A Test of Four Theoretical Perspectives,” Journal of Applied Psychology, (75), 204-211.
  10. Feldman, D. C. (1981). The multiple socialization of organization members. Academy of Management Review, 6, 309-318.
  11. Hendel T., Fish, M., and Galon, V. (2005). “Leadership Style and Choice of Strategy in Conflict Management among Israeli Nurse Managers in General Hospitals,” Journal of Nursing Management (13), 137–146.
  12. Hackman, J. R. (1976). Group influences on individuals. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1455-1525). Chicago, IL: Rand McNally.
  13. Hackman, J. R. (1976). Group influences on individuals. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1455-1525). Chicago, IL: Rand McNally.
  14. Hotepo, O., Asokere, A. Abdul-Azeez, I., & Ajemuigbolohun, S. (2010). Empirical Study of the Effect of Conflict on Organizational Performance in Nigeria. Business and Economic Journal, (15), 1.
  15. Kanter, R.M. (1977). Men and Women of the Corporation. New York: Basic. Cited in Brewer, N., Mitchell, P. and Weber, N. (2002). “Gender Role, Organizational Status and Conflict Management Styles,” International Journal of Conflict Management, 13(1), 78-94.
  16. Kahn, R., Wolf, D., Quinn, R., Snoek, J., and Rosenthal, R. (1964). Organizational Stress: Studies in Role Conflict and Ambiguity. New York: Wiley.
  17. Kelly, J. (1970). “Make Conflict Work for You,” Harvard Business Review, 48: 103-113. Kilmann, R. H. and Thomas, K.W. (1975). “Interpersonal Conflict-handling Behavior as a Reflection of Jungian Personality Dimensions,” Psychological Reports, 37: 971-980.
  18. Kozan, M.K. (1997). “Culture and Conflict Management: A Theoretical Framework, International Journal of Conflict Management,” 8 (4), 338-360.
  19. Lewicki, R. J., Weiss, S. E., & Lewin, D. (1992). Models of conflict, negotiation and third party intervention: A review and synthesis. Journal of Organizational Behavior, (13), 209-252.
  20. Lewicki, R. J., Weiss, S. E., & Lewin, D. (1992). Models of conflict, negotiation and third party intervention: A review and synthesis. Journal of Organizational Behavior, 13, 209-252.
  21. Litterer, J.A. (1966). “Conflict in Organizations A Reexamination,” Academy of Management Journal, 9: 178-186.
  22. Lewis, J.H. (1976). “Conflict Management,” Journal of Nursing Administration. 6: 18-22.
  23. Miller, V. D., & Jablin, F. M. (1991). Information seeking during organizational entry: Influences, tactics and a model of the process. Academy of Management Review, (16), 92-120.
  24. Mayo, E. (1945). The Social Problems of an Industrial Civilization, Cambridge. Massachusetts: Harvard University Press. Cited in Cavanagh, S.J.C. (1991). “The Conflict Management Style of Staff Nurses and Nurse Managers,” Journal of Advanced Nursing, 16: 1254-1260.
  25. Mosca, G. (1939). The Ruling Class. New York: McGraw Hill. Cited in Cavanagh, S.J.C. (1991). “The Conflict Management Style of Staff Nurses and Nurse Managers,” Journal of Advanced Nursing, 16: 1254-1260.
  26. Obasan Kehinde, A (2011). Impact of Job Satisfaction on Absenteeism: A Correlative Study. European Journal of Humanities and Social Sciences. 1(1), 235-49.
  27. Ostroff, C., & Kozlowski, S. (1992). Organizational socialization as a learning process: The role of information acquisition. Personnel Psychology, 45, 849-874.
  28. O’Connor, A.B. (1978). “Sources of Conflict for Faculty Members,” Journal of Nursing Education, 17(5): 35-38.
  29. Ostroff, C., & Kozlowski, S. (1992). Organizational socialization as a learning process: The role of information acquisition. Personnel Psychology, (45), 849-874.
  30. Rahim, M.A.(2002). “Toward a Theory of Managing Organizational Conflict,” International Journal of Conflict Management, (11), 5-8.
  31. Rashmi Gupta, Dipesh Uike (2017). “The Study of Factors of Conflict Management Affecting Performance of the Employees in an Organizations in Nagpur City”, Published in “International Research Journal Of Commerce, Arts And Science”, 8(11), 164-173.
  32. Raven, B.F. and Kruglanski, A.W. (1970). “Conflict and Power,” in P.G. Swingle (ed.), The Structure of Conflict: 69-109.  New York, NY: Academic Press.
  33. Roloff, M.E. (1987). “Communication and Conflict,” in C. R. Berger and S. H. Chaffee (eds.), Handbook of Communication Science: 484-534. Newbury Park, CA: Sage. Cited in Rahim, M.A. (2002). “Toward a Theory of Managing Organizational Conflict,” International Journal of Conflict Management, 13 (3), 206-235.
  34. Rahim, M.A. (1983). “A Measure of Styles Handling Interpersonal Conflict,” Academy of Management Journal, 26(2), 368-376.
  35. Schein, E. H. (1988). Organizational socialization and the profession of management. Sloan Management Review, 30 (1), 53-65.
  36. Schmidt, W.H. and Tannenbaum, R. (1960). “The Management of Differences,” Harvard Business Review. 38: 107-115.
  37. Temkin, T. and Cummings, H.W. (1986). “The Use of Conflict Management Behaviors in Voluntary Organizations: An Exploratory Study,” Nonprofit and Voluntary Sector Quarterly, 15(1), 5-18.
  38. Thomas, K. (1976). “Conflict and Conflict Management,” in M. Dunnette (ed.) Handbook of Industrial and Organizational Psychology: 889-935. Chicago: Rand Mcnally, Inc. Cited in Jung, S. (2003). “The Effects of Organizational Culture on Conflict Resolution in Marketing,” Journal of American Academy of Business, 3(1/2), 242.
  39. Taylor, D.M. and Moghaddam, F.M. (1994). Theories of Intergroup Relations. London: Praeger.
  40. Wall, J.A. and Callister, R.R. (1995). “Conflict and Its Management,” Journal of Management, (21), 515-558. 

*Contents are provided by Authors of articles. Please contact us if you having any query.






Bank Details