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A STUDY ON EMOTIONAL LABOR AND ITS IMPACT ON JOB SATISFACTION OF INDIAN FLIGHT ATTENDANTS.
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Author(s):
RAVEENDRA K. WAGH, DR.SRINATH
Vol - 8, Issue- 12 ,
Page(s) : 72 - 80
(2017 )
DOI : https://doi.org/10.32804/IRJMST
Abstract
The airline industry involves a high degree of face-to-face and voice-to-voice interaction between flight attendants and passengers. As a result, flight attendants need to frequently engage in emotional labor.
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