International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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EMOTIONAL INTELLIGENCE AS A MODERATOR OF WORK PERFORMANCE AMONG CUSTOMER SUPPORT EXECUTIVES

    2 Author(s):  PROF. L.N. BUNKER, VISHNU NARAYAN KUCHERIA

Vol -  7, Issue- 12 ,         Page(s) : 265 - 273  (2016 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

Traditional cognitive intelligence is not only sufficient for rising at the top of organization, to be successful at work one more type of intelligence is equally important that is emotional intelligence. The present study investigates role of Emotional Intelligence in work performance of customer support executives working in various business processing outsourcing agencies. The data was collected using Emotional Quotient scale developed by Dr. Dalip Singh and Dr. N. K. Chadda and work performance was accessed by call quality assessment tool used in auditing calls of customer support executives.

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