Today, most of the transactions can be done from the home and customers need not visit the bank branch for anything. Technology is no longer an enabler, but a business driver. The growth of the internet, mobiles and communication technology has added a different dimension to banking. Technology infrastructures have numerous advantages for various business organizations, more particularly banks. They assist to improve service quality, increase speed of service delivery, minimize cost, maximize efficiency, increase profitability, offer convenience in providing anytime and anywhere banking. Hence, adoption of such technologies is highly appreciated. However, implementations of the technologies depend on the attitude of customers towards the technology to be adopted. There are a significant number of measures taken in banking sector to improve customer satisfaction, Narsimham committee placed major role among. Narsimham committee report on Banking Section Reforms emphasizes the need of technological upgradation in banking sector. This paper also explains various technological benefits to customers, employees and banks.