International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

Impact Factor* - 6.2311


**Need Help in Content editing, Data Analysis.

Research Gateway

Adv For Editing Content

   No of Download : 148    Submit Your Rating     Cite This   Download        Certificate

EMOTIONAL INTELLIGENCE AND OCCUPATIONAL STRESS

    2 Author(s):  S. LALITHA, DR. KRISHNA KUMAR

Vol -  8, Issue- 8 ,         Page(s) : 38 - 43  (2017 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

Present day companies need people who have both technical knowledge and social and emotional abilities which will enable them to delight the customers. Emotional intelligence influences the overall ability to cope with the environmental demands and uncertainties. When one understands the circuit of feelings, thoughts, and reactions they can blossom into mature individuals. Stress is an adaptive response to an external situation that results in physical, psychological and behavioral deviations for organization participants. Emotional intelligence helps in handling irrational fears, stressful situations, understanding strengths and overcoming weaknesses to cope up with challenges. This paper gives the relationship between on Emotional intelligence and Occupational stress of 88 under graduate employees in an FMCG company.

1. Goleman, D. (1995), Emotional Intelligence, Bantam Books, New York, NY.
2. Goleman, D. (1998), Working with Emotional Intelligence, Bantum Books, New York, NY.
3. Mayer, J.D. and Salovey, P. (1997), “What is emotional intelligence?”, in Salovey, P. and Sluyter, D.J. (Eds), Emotional Development and Emotional Intelligence: Educational Implications, Basic Books, New York, NY, pp. 3-31. 
4. Bhattacharya, Mousumi S., and Sengupta, Nilanjan (2007). Emotional Intelligence: Myth or Reality, Excel Books, New Delhi, pp 161-165. 
5. Boyatzis, R.E. and Sala, F. (2004), “ Assessing emotional intelligence competencies”, in Geher, G. (Ed.),  The Measurement of Emotional Intelligence, Novas Science Publishers, Hauppauge, NY, pp. 147-80. 
6. Cherniss, C. (2000). Social and Emotional Competence in the Workplace. In R. Bar-On and J. Parker, The Handbook of Emotional Intelligence, Jossey-Bass, San Francisco. 
7. Gardner, H. (1999), Intelligence Reframed, Basic Books, New York, NY.
8. Goleman, D. (2001). An EI-based Theory of Performance. In C. Cherniss and D. Goleman, The Emotionally Intelligent Workplace, Jossey-Bass, San Francisco, CA, pp 27-45. 
9. Mayer, J.D., Caruso, D.R. and Salovey, P. (2000), “Selecting a measure of emotional intelligence: a case for ability scales”, in Bar-On, R. and Parker, J.D.A (Eds), The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Applications at Home, School, and in the Workplace, Jossey-Bass, San Francisco, CA.
10. Salovey, P. and Mayer, J.D. (1994), “Some final thoughts about personality and intelligence”, in Sternberg, R.J. and Ruzgis, P.(Eds), Personality and Intelligence, Cambridge University Press, Cambridge. 
11. Cherniss, C. and Caplan, R.D. (2001), “Implementing emotional intelligence programs in organizations”, in Cherniss, C. and Goleman, D. (Eds), The Emotionally Intelligent Workplace, Jossey-Bass, San Francisco, CA, pp. 286-304.
12. Freedman, J., Jenson, A., Rideout, M., and Freedman, P. (1998). Handle With Care: Emotional Intelligence Activity Book, Six Seconds Publication, California. 
13. Fullan, M. (1996), “Leadership for change”, in Leithwood, K. A. and Hallinger, P. (Eds), International Handbook of Educational Leadership and Administration, Kluwer Academic Press, Dordrecht. 
14. Hyde, A., Pethe, S., & Dhar, U. (2002). Emotional intelligence scale (EIS). Lucknow: Vedant 
15. Publications.
16. Pareek, U. (1981), “Role Stress Scales”, Research Report, Indian Institute of Management, Ahmedabad.
17. Carmeli A (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination between senior managers. J. Manag. Psychol., 18(8): 788-813
18. Ghosh, A. (2000). Occupational stress, strain and coping in physicians and executives. Indian journal of Personality and Clinic Studies Vol. 16 (1) 9-15
19. Matthews, G., Emo, A.K., Funk, G., Robert, R.D., Costa, P.T.Jr., and Sxhulze, R. (2006). Emotional intelligence, personality, and task-induced stress. Journal of Experimental Psychology Applied; Vol. 12(2):96-107
20. Salovey, P. and Mauer, J.D. (1990), “Emotional intelligence”, Imagination, Cognition and Personality, Vol. 9 No. 3, pp. 185-211.
21. Riggio, R.E. and Lee, J. (2007), “Emotional and interpersonal competencies and leader development”, Human Resource Management Review, Vol. 17, pp. 418-26.
22. Abu Al Rub, R.F. (2004). “Job Stress, Job Performance and Social Support among Hospital Nurses”, Journal of Nursing Scholarship, Vol 36 (1), pp 73-78. 
23. Abraham,  R. (2004), “Emotional competence as  antecedent to performance: a contingency framework”, Genetic, Social, and General Psychology Monographs, Vol. 130 N0. 2, pp. 117-43.
24. Antonakis, J. (2004), “On why ‘emotional intelligence’ will not predict leadership effectiveness beyond IQ or the ‘big five’: an extension and rejoinder’, Organizational Analysis, Vol. 12, pp. 171-82. 
25. Antonakis, J., Ashkanasy, N.M. and Dasborough, M. (2009), “Does leadership need emotional intelligence? ”, Leadership Quarterly, Vol. 20, pp. 247-61. Boyatzis, R.E. (2006), “Using tipping points of emotional intelligence and cognitive competencies to predict financial performance of leaders”, Psicothema, Vol. 17, pp. 124-31. 
26. Boyatzis, R.E., and Saatcioglu,  A. (2008), “A 20-year view of trying to develop emotional, social and cognitive intelligence competencies in graduate management education”, Journal of Management Development, Vol. 27 No. 3, pp. 92-108. 
27. Clarke, N. (2006), “Emotional intelligence training: a case of caveat emptor”, Human Resource Development Review, vol. 5 No. 4, pp. 422-41. 
28. Erkutlu, H. V., and Chafra, J. (2006). “Relationship between Leadership Power Base and Job Stress of Subordinates: Example from Boutique Hotels”, Management Research News, Vol 29 (5), pp 285-297. 
29. Davis, M., Stankov, L. and Roberts, R.D. (1998), “Emotional intelligence: in search of an elusive construct”, Journal of Personality and Social Psychology, vol.. 75 No. 4, pp. 989-1015. 
30. Day, A.L. and Carroll, S.A (2004), “Using and ability-based measure of emotional intelligence to predict individual performance, group performance, and group citizenship behaviors”, Personality and Individual Differences, Vol. 36 No. 6,pp.1443-58.
31. Higgs, M.(2004), “A study of the relationship between emotional intelligence and performance in UK call centers”, Journal of Managerial Psychology, Vol. 19 No. 4, pp.442-54
32. Larson, L. L. (2004). “Internal Auditors and Job Stress”, Managerial Auditing Journal, Vol 19 (9), pp 1119-1130. 
33. Rosete, D. and Ciarrochi, J. (2005), “Emotional intelligence and its relationship to workplace performance outcomes of leadership effectiveness”, Leadership & Organization Development Journal, Vol.26 No. 5, pp 388-99. 
34. Taylor, S. (2006), “Why the real self is fundamental to intentional change”,  Journal of Management Development, Vol. 25 No. 7, PP. 643-56. 
35. Wetzel, C. M., Kneebone, R. L., Woloshynowych, M., Moorthy, K., and Darsy, A. D. (2006). “The Effects of Stress on Surgical Performance”, The American Journal of Surgery, Vol 191 (1), pp 5-10. 

*Contents are provided by Authors of articles. Please contact us if you having any query.






Bank Details