International Research journal of Management Science and Technology
ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST
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CONVERSATIONAL AI AND USER SATISFACTION IN CUSTOMER SERVICES: A LITERATURE REVIEW
2 Author(s): RIMMI JAIN ,PROF. (DR.) SIMRAN
Vol - 17, Issue- 10 , Page(s) : 112 - 133 (2026 ) DOI : https://doi.org/10.32804/IRJMST
Customer-service chatbots are being used more and more to resolve customer queries, to guide transactions or to address service issues; however, it is not enough that they are available and respond promptly to ensure customer satisfaction.