|
STUDY ON IDENTIFICATION OF FACTORSAFFECTING EMPLOYEES SATISFACTION
2
Author(s):
MS. MANISHA GUPTA, DR. ARCHANA CHANDRA
Vol - 5, Issue- 9 ,
Page(s) : 137 - 145
(2014 )
DOI : https://doi.org/10.32804/IRJMST
Abstract
Employee is one of the crucial factors of the organization success. Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. The objective of the study was to identifythe factors which affectemployees’ satisfaction.The researcher had used descriptive researchdesign for analysis. Data has been analysed by applying percentage analysis. Based on the literature review a conceptual model of employee satisfaction was developed and 14 factors were identified which affect employees satisfaction. The data analysis revealed that employees’ was highly satisfied on the factor likerelationship with peers, training and development, job location and working hour and dissatisfied with the compensation management, recognition and rewards, decision making, physical job security, leadership and performance appraisal policy.
- Adams, J. S. (1965), Inequity in social exchange. In L. Berkowits (Ed.), Advances in Experimental Social Psychology (Vol. 2, pp. 267-299). New York: Academic Press.
- Armstrong, M. (2009),Armstrong's Handbook of Human Resources ManagementPractice(11th Ed.). London: Kogan Page.
- Arnold and Feldman (1996), Organizational Behavior, McGraw Hill
- Boggie, T. (2005), Unhappy employees, Credit Union Management, 28(4), 34-37
- Chen, S.H., Yang, C.C., Shiau, J.Y., and Wang, H.H. (2006), The development of an employee satisfaction model for higher education, The TQM Magazine, Vol. 18, No. 5, pp. 484-500.
- Crossman A, Abou-Zaki B (2003). Job satisfaction and employee performance of Lebanese banking staff. J. Manage. Psychol., 18(4):368-376.
- Ellickson, M. & Logsdon, K. (2001), “Determinants of job satisfaction of municipal government employees”, State Local Government Review, 33 (3), 173-84.
- Finn.C.P., (2001). Autonomy: an important component for nurses’ job Satisfaction. Int. J. Nurs. Stud., 38: 349–357.
- Gruneberg, M. M. (1979), Understanding job satisfaction, New York: The Macmillan Press, Ltd.
- Greasley, K., Bryman, A., Dainty, A., Price, A., Soetanto, R., and King, N. (2005), Employee perceptions of empowerment, Employee Relations, Vol. 27, No. 4, pp. 354-368.
- Heery, E., & Noon, M. (2001), A dictionary of human resource management, New York: Oxford University Press.
- Hoppock, R. (1935). Job satisfaction. New York, Harper and Brothers.
- Jacobs. R. & Solomon, T., (1977), Strategies for enhancing the prediction of job Performance from job satisfaction, Journal of Applied Psychology, 62, 417-21.
- Jerald G, Robert AB (1995). Behavior Organizations: Understanding and Managing the Human Side of Work, 5th ed., Prentice-Hall International, Inc,
- Jones, M., Jones, R., Latreille, P. & Sloane, P. (2008), Training, job satisfaction and workplace performance in Britain: Evidence from WERS 2004, IZA Discussion Papers 3677, Institute for the Study of Labor (IZA).
- Locke, E.A. (1976), The nature and causes of job satisfaction, In Dunnette, M.D (Eds), Handbook of Industrial and Organisational Psychology, Rand McNally, Chicago, IL.
- Miller, K. I. &Monge, P. R., (1986), Participation, satisfaction, and productivity: A meta analytic review, The Academy of Management Journal 29, 727-753.
- Pettijohn, C., Pettijohn, L., & Taylor, A. (2001), Are performance appraisals a bureaucratic exercise or can they be used to enhance sales-force satisfaction and Commitment, Psychology & Marketing, 18(4), 337–364.
- Parvin,M.M., Kabir,N.M.M., (2011), Factors affecting employee job satisfaction of pharmaceutical sector, Australian Journal of Business and Management Research Vol.1 No.9 [113-123] | December-2011
- Purohit, P., (2004), Job Satisfaction And Work Motivation, Sharda Publishing House, Delhi.
- Reed, S.A., Kratchman, S.H., Strawser, R.H., (1994). Job Satisfaction, Organizational Commitment, and Turnover Intentions of United States Accountants: The Impact of Locus of Control and Gender. Account. Audit. Account. J., 7(1): 31-58
- Robbins, S.P., (2003). Organizational behavior(10th ed.). Upper Saddle River, NJ: Prentice Hall.
- Saker, A.H., Crossman, A., Chinmeteepituck, P.,(2003), The relationships of age and length of service with job satisfaction: An examination of hotel employees in Thailand. J. Managerial Psychol., p. 18, pp. 745-58.
- Schneider, D.S., Babby, C.V., (1994). A comparison job satisfaction between public and private sector managers. Publ. Adm. Q., 17(1): 68-83.
- Spector, P. (1997), Job satisfaction: Application, assessment, causes and consequences, Thousand Oaks, Calif.: Sage.
- Spector, P.E. et.al (1999), A twenty-two nation study of work locus of control, well-being, and individualism: How generalisable are Western work findings?,Mimeo, University of South Florida.
- Syptak, J.L,.Marsland, D.W,. Ulmer, D. (1999). Job satisfaction putting theory into practice. Family Practice Management, 6
- Vroom, V.H. (1982), Work and Motivation, Krieger Publisher, Melbourne, FL
- Wech, B.A. (2002), Trust context: effect on organizational citizenship behavior, supervisory fairness, and job satisfaction beyond the influence of leader-member exchange, Business and Society, 41 (3), 353-60.
- Yang, J., (2009). Antecedents and consequences of job satisfaction in the hotel industry, Jen-Te Int. J. Hosp. Manage.,
- Yousef, D., (1999), Relationship between perceived effectiveness and objectivity of performance appraisal system and organizational commitment, job satisfaction and performance: An empirical study, Arab Journal of Administrative Sciences, Kuwait, 6 (2), 259-275.
- Zaim, H.,Zaim, S., Measuring employee satisfaction in small and medium sized enterprises”, Fatih University, Turkey
|